mP
marlene P

1 reviews | Active since Dec 2020

10 Dec 2020, 12:27

Great and speedy assistance by Dotsure's Samantha

I used the "Message Us" to request Dotsure for the cost and procedure to add to my pets' policy and to my surprise, Samantha rep**** within minutes. She gave feedback and also offered to make the change for me, saving me time and effort to log in and activate the change. This literally took less than 10 minutes and she still send me the detail as she went along, that I needed to have for this change. I also received the promised email the same day. To have such great assistance on an important matter, not only gave me peace of mind but also impressed me. Well done Dotsure, and many thanks Samantha!

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Replies (1)
dotsure.co.za
dotsure.co.za's reply10 Dec 2020, 15:51
Official
Hi Marlene,

Thank you for the great feedback! We are over the moon about your awesome experience with us and look forward to continuously impress you with the service you have become accustomed to from the most trusted insurance company in South Africa. We'll share the compliments with Samantha as well. ;-) 

The dotsure.co.za family