1 reviews | Active since Jun 2018
Good service just too late
I have received mediocre service at best since I had to claim on my policy. The agent handling my claim just made everything worse and up until today I have not received any response on my queries. I decided to cancel my policy, and sadly received better service from Taahirah Simons that dealt with my cancellation request than from the agent supposedly dealing with my claim. Taahirah if you were handling my claim I would still be with Dotsure. Thank you for you kindness and patience.
Good day Elseri
Thank you for contacting us.
Kindly note that out turnaround time for complaint investigations is 14 days. A consultant from our Resolutions Team will be appointed to deal with your complaint. The appointed consultant will communicate directly with you using the contact details we have on our records or as provided by you. A comprehensive response will be sent to you on completion of the investigation and feedback will also be posted on this platform.
We trust you find the above in order.
Regards
Dotsure Resolutions Team
Good day Elseri
Thank you for contacting us.
Kindly note that out turnaround time for complaint investigations is 14 days. A consultant from our Resolutions Team will be appointed to deal with your complaint. The appointed consultant will communicate directly with you using the contact details we have on our records or as provided by you. A comprehensive response will be sent to you on completion of the investigation and feedback will also be posted on this platform.
We trust you find the above in order.
Regards
Dotsure Resolutions Team
Dear Elseri
We always strive to render excellent service to our clients. We apologise for the delay in responding to your query and confirm that the matter was addressed with the relevant consultant.
We further confirm that you were contacted by the claims manager earlier today and that your complaint was resolved to your satisfaction.
Please do not hesitate to contact our Resolutions Department should you have any further queries regarding this matter.
We trust you find the above in order.
Dotsure Resolutions Team
Dear Elseri
We always strive to render excellent service to our clients. We apologise for the delay in responding to your query and confirm that the matter was addressed with the relevant consultant.
We further confirm that you were contacted by the claims manager earlier today and that your complaint was resolved to your satisfaction.
Please do not hesitate to contact our Resolutions Department should you have any further queries regarding this matter.
We trust you find the above in order.
Dotsure Resolutions Team