Going the extra mile - to offer the least

Poor experience when claiming for larger amounts. To date we've been paid out fairly Ok'ish for smaller claims. When making a claim on a large expense linked to Poisoning of our fur baby, we were given the short end of the stick - Most of these expenses fell into the "OTHER" subcategory and we received a 25% payout of our expenses . We no longer receive courtesy calls - just an email and move on with life. Not what we signed up for. Please be careful about limits per category with this - Even if you're on a premium plan, you're not really covered