LR
Lydia R
1 reviews | Active since Jan 2011
17 Nov 2021, 14:23
Gatvol client
Wish 0 stars was a rating option so the one star rating i gave is very generous. Had endless issues, asked numerous times for a manager to call me. They called me back but when i could not answer they dont leave a message so that i have a name to ask for. They also dont try to call me again. They just then close the customer care ticket without resolution. Customer service is non existent and i am fed up
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dotsure.co.za's replyOfficial
17 Nov 2021, 14:52Hi Lydia,
Thank you so much for getting in touch with us and bringing this to our attention. We are so sorry to hear about your experience and apologise for any inconvenience caused. We have referred this to the relevant department and one of our representatives will be in contact with you to investigate this matter further.
Thanks, dotsure.co.za
Thank you so much for getting in touch with us and bringing this to our attention. We are so sorry to hear about your experience and apologise for any inconvenience caused. We have referred this to the relevant department and one of our representatives will be in contact with you to investigate this matter further.
Thanks, dotsure.co.za
dotsure.co.za's reply17 Nov 2021, 14:52
Official
Hi Lydia,
Thank you so much for getting in touch with us and bringing this to our attention. We are so sorry to hear about your experience and apologise for any inconvenience caused. We have referred this to the relevant department and one of our representatives will be in contact with you to investigate this matter further.
Thanks, dotsure.co.za
Thank you so much for getting in touch with us and bringing this to our attention. We are so sorry to hear about your experience and apologise for any inconvenience caused. We have referred this to the relevant department and one of our representatives will be in contact with you to investigate this matter further.
Thanks, dotsure.co.za