Fully comprehensive car insurance quoted for knockoff parts and a voided warranty.

Item: dotsure.co.za
Rating: 1
Author: Laurence W

I got full vehicle insurance with dotsure.

The vehicle was in an accident that was not my fault, and the vehicle was still under warranty.

Verified panel beaters cannot repair a vehicle with knock off parts because it voids the warranty on the whole vehicle.

Dotsure paid out an estimate that was less than half of the actual cost of repairing the vehicle by quoting for second hand and "alternative" parts. This voids the warranty.

I have had to pay 10s of thousands of rands out of my own pocket to keep the vehicle under warranty. This is not what fully comprehensive vehicle insurance is.

Also, they will not provide the supplier where they got such cheap parts from - total ****.

****ed off.

Helpful (0)

Replies (4)

dotsure.co.za's replyOfficial

23 Mar 2020, 14:38

Hi Laurence,

Thank you so much for getting in touch with us and bringing this to our attention. We are so sorry to hear about your experience and apologise for any inconvenience caused. We have referred this to the relevant department and will be in touch with you to investigate this matter further.

Thanks, dotsure.co.za

dotsure.co.za's reply23 Mar 2020, 14:38

Official

Laurence W's updateReviewer Update

09 Apr 2020, 11:21

Hello,

Thanks for looking into this - I have received notification and payment for the difference in quotes. I will adjust my review.

Laurence W's update09 Apr 2020, 11:21

Reviewer Update

Hello,

Thanks for looking into this - I have received notification and payment for the difference in quotes. I will adjust my review.

Laurence W's updateReviewer Update

09 Apr 2020, 11:27

Okay - it seems that I cannot adjust my review. I will make further comment here:

I did go through normal complaint channels for addressing this issue, and the initial feedback I got from the assessment office was an email saying that the payout was the payout and that was that.
It was only when I started complaining more loudly that I think any real assessment of what I was trying to explain actually took place.
I believe that my phone call with the initial assessor where I corrected them by pointing out the car was still under warranty should have been the point where the parts quoted should have been adjusted and none of this would have happened.
On a positive note - it did eventually get sorted out. For that, if it was possible for me to adjust my review, I would adjust it to a 3.5 Star.

Laurence W's update09 Apr 2020, 11:27

Reviewer Update

Okay - it seems that I cannot adjust my review. I will make further comment here:

I did go through normal complaint channels for addressing this issue, and the initial feedback I got from the assessment office was an email saying that the payout was the payout and that was that.
It was only when I started complaining more loudly that I think any real assessment of what I was trying to explain actually took place.
I believe that my phone call with the initial assessor where I corrected them by pointing out the car was still under warranty should have been the point where the parts quoted should have been adjusted and none of this would have happened.
On a positive note - it did eventually get sorted out. For that, if it was possible for me to adjust my review, I would adjust it to a 3.5 Star.

dotsure.co.za's replyOfficial

09 Apr 2020, 11:42

Hi Laurence,

Thank you for your follow up message, we really appreciate it.

The dotsure.co.za team

dotsure.co.za's reply09 Apr 2020, 11:42

Official

Hi Laurence,

Thank you for your follow up message, we really appreciate it.

The dotsure.co.za team