Frustrations from first day of joining dotsure

Item: dotsure.co.za
Rating: 1
Author: Ivy M

I just joined dotsure and I am getting frustrated daily,they are taking my money every now and then,they will call me and say they rectifying their mistakes but I keep on getting debit orders from me,I am frustrated,is too late for me to cancel my policy with them since this is my first month,really frustrated ,I am stressed with what I am getting,regret leaving miway just because I saw dotsure been cheaper,I have never experienced this in my life,I sleep with headache since yesterda

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Replies (3)

dotsure.co.za's replyOfficial

27 Aug 2021, 09:37

Hi Ivy,

Thank you so much for getting in touch with us and bringing this to our attention. We are so sorry to hear about your experience and apologise for any inconvenience caused. We have referred this to the relevant department and one of our representatives will be in contact with you to investigate this matter further.

Thanks, dotsure.co.za

dotsure.co.za's reply27 Aug 2021, 09:37

Official

Ivy M's updateReviewer Update

27 Aug 2021, 10:56

Hi,I see their emails saying my ticket has been resolved,how,I don't know cos we never spoke today,they phoned me and we had a problem with network,I phoned them and I was told they will call me the next 20 minutes,still waiting,I want to know what is going on and I want my money back that they have deducted

Ivy M's update27 Aug 2021, 10:56

Reviewer Update

dotsure.co.za's replyOfficial

27 Aug 2021, 11:06

Hi Ivy,

Thank you for bringing this to our attention. We will follow up for you.

Thanks, dotsure.co.za

dotsure.co.za's reply27 Aug 2021, 11:06

Official

Hi Ivy,

Thank you for bringing this to our attention. We will follow up for you.

Thanks, dotsure.co.za