FRUSTRATED LOYAL CUSTOMER

I am really disappointed with the poor feedback service that I have received with Dotsure. Last week I logged a claim (HSEA ********** -00001), submitted all the required documents via e-mail as per their request and no one bothered to responded to say they have received it. I had to call them this week on Tuesday, 05/06/2016 and spoke to Anel, to ask if they received the e-mail and she said they did. I asked her the status of the claim, she said it is still under investigation. She also said she will ask someone to call me the next day, 06/06/2016 because she won't be available. Again, no one called me.

I called again on the 07/06/18, the lady that I spoke to (forgot the name) said the paper work is with management. I asked her what was the estimated turnaround time, she said she didn't know.

In the years that I have been with Dotsure I have never had to call them, they always kept me updated. I use to have 4 but now have 3 policies with them because of their EXCELLENT service.

The recent incident really left me disappointed, unhappy and frustrated. All I'm asking for is just for someone to keep me on the loop about my claim, is that too much to ask?

Frustrated Loyal customer