From bad to good

I've been with dotsure about a year and a half and was declined payment for my ****** vehicle, understandably I was rather upset since this was my first claim for ****** vehicles in 24 years of driving and insurance. I let my wife take over, and she spoke to to MacNiel the Umbudsman for dotsure, he left no stone unturned, and within a week he had surmised that the error was on Dotsures side, and my claim is busy being settled. I would have given 1 star, but MacNiel really changed that for us. We will continue to be loyal dotsure clients.