JH
Janet H
1 reviews | Active since Jun 2014
20 Nov 2018, 04:23
********** deductions by dotsure
This policy was cancelled. Again they put a debit order through this is the second time and then they have the audacity to tell me they keep an eye on my account for 14 days. Now I have to pay unpaid fees to the bank. This is ***** and I will take action now
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Replies (2)0
Replies (2)
dotsure.co.za's replyOfficial
20 Nov 2018, 10:36 Dear Janet
Thank you for contacting us.
Kindly note that our turnaround time for complaint investigation is 14 days. A consultant from our Resolutions Team will be appointed to deal with your complaint. The appointed consultant will communicate directly with you using the contact details we have on our records or as provided by you. A comprehensive response will be sent to you on completion of the investigation and feedback will also be posted on this platform.
We trust you find the above in order.
Regards
Dotsure Resolutions Team
Thank you for contacting us.
Kindly note that our turnaround time for complaint investigation is 14 days. A consultant from our Resolutions Team will be appointed to deal with your complaint. The appointed consultant will communicate directly with you using the contact details we have on our records or as provided by you. A comprehensive response will be sent to you on completion of the investigation and feedback will also be posted on this platform.
We trust you find the above in order.
Regards
Dotsure Resolutions Team
dotsure.co.za's reply20 Nov 2018, 10:36
Official
Dear Janet
Thank you for contacting us.
Kindly note that our turnaround time for complaint investigation is 14 days. A consultant from our Resolutions Team will be appointed to deal with your complaint. The appointed consultant will communicate directly with you using the contact details we have on our records or as provided by you. A comprehensive response will be sent to you on completion of the investigation and feedback will also be posted on this platform.
We trust you find the above in order.
Regards
Dotsure Resolutions Team
Thank you for contacting us.
Kindly note that our turnaround time for complaint investigation is 14 days. A consultant from our Resolutions Team will be appointed to deal with your complaint. The appointed consultant will communicate directly with you using the contact details we have on our records or as provided by you. A comprehensive response will be sent to you on completion of the investigation and feedback will also be posted on this platform.
We trust you find the above in order.
Regards
Dotsure Resolutions Team
dotsure.co.za's replyOfficial
21 Dec 2018, 15:24Dear Janet
We apologise for the inconvenience caused.
We further confirm that the issue you raised has been resolved and feedback was previously relayed directly to your email address we have on record.
It appears that a pro-rata premium was debited to give cover form the date of inception to the last day of October 2018. You called on the 08 November 2018 to request a cancellation of the policy. It is unfortunate that the full premium instruction had already been sent to your bank account. We, however, note that the said premium was reversed from the bank.
furthermore, we confirm that the bank charge was reimbursed to you.
Please do not hesitate to contact our Resolutions Department should you have any further queries regarding the matter.
We trust you find the above in order.
Regards
Dotsure Resolutions Team
We apologise for the inconvenience caused.
We further confirm that the issue you raised has been resolved and feedback was previously relayed directly to your email address we have on record.
It appears that a pro-rata premium was debited to give cover form the date of inception to the last day of October 2018. You called on the 08 November 2018 to request a cancellation of the policy. It is unfortunate that the full premium instruction had already been sent to your bank account. We, however, note that the said premium was reversed from the bank.
furthermore, we confirm that the bank charge was reimbursed to you.
Please do not hesitate to contact our Resolutions Department should you have any further queries regarding the matter.
We trust you find the above in order.
Regards
Dotsure Resolutions Team
dotsure.co.za's reply21 Dec 2018, 15:24
Official
Dear Janet
We apologise for the inconvenience caused.
We further confirm that the issue you raised has been resolved and feedback was previously relayed directly to your email address we have on record.
It appears that a pro-rata premium was debited to give cover form the date of inception to the last day of October 2018. You called on the 08 November 2018 to request a cancellation of the policy. It is unfortunate that the full premium instruction had already been sent to your bank account. We, however, note that the said premium was reversed from the bank.
furthermore, we confirm that the bank charge was reimbursed to you.
Please do not hesitate to contact our Resolutions Department should you have any further queries regarding the matter.
We trust you find the above in order.
Regards
Dotsure Resolutions Team
We apologise for the inconvenience caused.
We further confirm that the issue you raised has been resolved and feedback was previously relayed directly to your email address we have on record.
It appears that a pro-rata premium was debited to give cover form the date of inception to the last day of October 2018. You called on the 08 November 2018 to request a cancellation of the policy. It is unfortunate that the full premium instruction had already been sent to your bank account. We, however, note that the said premium was reversed from the bank.
furthermore, we confirm that the bank charge was reimbursed to you.
Please do not hesitate to contact our Resolutions Department should you have any further queries regarding the matter.
We trust you find the above in order.
Regards
Dotsure Resolutions Team