********** activities and Poorest service

on the 16th of May I had an accident where my car hit a pothole resulting to some damage to the front sensors. On the same day 16th I called the insurance (Dotsure insurance) to have them tow the car to the nearest mercedes dealership (Pietermaritzburg) and so they did, also performing diagnosis and evaluation of the damage.

Mercedes gave me quotation of the damage for me to give to my insurance(dotsure)and so I did. The insurance refused to send their assessor to the dealership (Mercedes-Benz) and they decided to fetch the car from the dealership to their preferred panel beaters of which I do not know till this day. The car has stayed with them for close to 3 months, only for them to decide 3 weeks ago that they will not fix my Car.

I then requested for them to return the car to the dealership where they got it, so the dealership can check if everything is the way it was upon the car being taken, they promised to do so and they didn't. Then on the 7th of July the tracker company calls to inform of the battery being removed, so I had to call the insurance to ask why was that because they said they will not fix the car, I got no clear answer.they called last week tuesday and claimed the car was sent to the dealership on July 9, which is false.the tracker company on Friday informs me the Car is around Gale Street somewhere around Durban. Till this day the car isn't returned (ND 663636) Charcoal grey GLC 220d 4matic.