*****

My name is Bongani Andrias...on the 27 January 2020 i submitted my claim with dotsure.co.za..claim number NY***70***1 then after few days of submitting the claim an Asessor called me he told me that he has looked at the pictures of my car that was sent to him and he see that it's a heavy car that hit my car he also told me that my policy is a cash policy so i must wait for finance to call me because they must deposit money on my account....He then told me after i got the money i have to call parts department in Somerset West to order parts after i received the money from them....After i spoke to him i got an sms with the details of parts department..i waited for finance to call me yhoooooooo i got a suprise by getting a call telling me my claim was declined because smart box was never fitted on my car........let me go back when i bought the car they called me telling me they want to come and fit it and i told them they can come anytime but the car does not have a number plate they then said they will only fit when the car has a number plate( my car still has a temporary number plate even now) .......Ok you ***** people must tell me why did you not tell me before you deduct money from my account that you do not cover a car that does not have a smart box...secondly you knew that my car doea not have a number plate so why did you not wait until it has a number plate then you can deduct my money......is it because i am Black huh???? Is the reason why you are treating me like this???? You have not sent me any documantation as yet to prove what you saying to me....... and you know what i am going to news papers and to court because you were supposed to give me thia information before you take my money....people please do not use this company they are *****..they take people's money and then not help them...Dotsure you are *****..i will make sure i go and stand next to your offices and the car dealers offices and tell people about my story.