***** debit orders

I have been debited R437 without my knowledge & approval of the policy of the policies with Dotsure. I was surprised to see a debit going through on the 31st Dec. i couldn't call them on the 1st Jan as they were closed. When I called Dotsure today, I had to wait for 30min before I get assistance. As advised by the broker, Sibusiso, an SMS was sent to me on the 10Dec, which only states the policy number and nothing about the debit order arrangement & amounts to be debited. No one called me to sell me extra products & i am so surprised to learn that a person by the name of Edwill Cloete sold me these products.. I am very upset & very disappointed at the service received and for my personal banking details being shared with a stranger who just approves debit order on behalf of the clients.