First claim experience is the worst

My policy was transferred from Hollard to Dotsure. I kept the policy because I assumed that the service will be the same. I have a TV claim now and I'm being told that Dotsure does not have service providers to assess the TV. They tell me I have to do the assessment at my own cost. This was never the case with Hollard. Hollard claims process was smooth as they would appoint a service provider who would come to your property to assess the damaged item, submit a damage report, repair/replacement quote and the claim either gets authorized or declined.

I have not been without a TV since 23 June 2022 and it does not seem like they are willing to get this claim finalized ASAP

Please urgently attend to these irregularities. I will be cancel this policy. This matter will also be taken to the Ombudsman because I will not be prejudice for the transfer of the policy