First Claim attempt

Item: dotsure.co.za
Rating: 1
Author: Desmond R

Tried to register my first claim, 6 levels of IVR before i could get hold of a human and when i eventually got hold of one the call center was so noisy i could barely hear the agent and then in classic case of customer avoidance she drops the call on me......let me try again, start of documenting my claim experience oh BTW website not much useful either pity hello peter has no 0 stars

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Replies (2)

Desmond R's updateReviewer Update

13 Apr 2022, 16:14

so i called again, spoke to anthony who was very quick to transfer me to the home assistance department and still sent me to the incorrect division, never mind that he didnt bother to hear me and still had the audacity to use the contact center line "sir you not going to speak to me like that" after i told him he must listen with his ears and not his mouth. BTW anthony reports brendon van der ross not sure what your training covers but make sure it includes customer services and softskills

Desmond R's update13 Apr 2022, 16:14

Reviewer Update

dotsure.co.za's replyOfficial

13 Apr 2022, 16:23

Hi Desmond,

Thank you so much for getting in touch with us and bringing this to our attention. We are so sorry to hear about your experience and apologise for any inconvenience caused. We have referred this to the relevant department and one of our representatives will be in contact with you to investigate this matter further.

Thanks, dotsure.co.za

dotsure.co.za's reply13 Apr 2022, 16:23

Official