YJ
Yolanda J

1 reviews | Active since Sept 2018

26 Nov 2019, 12:33

Fed up is not the word.

My husband had an accident on the 12th of November and today is the 26th and still my car is not repaired. The last accident we had was on the 3rd of June 2019 and these people paid me for my claim a month later. I see now this time around I will have the same problem. Dotsure takes way too long to pay out claims and another thing that gets on my nerves is that you to give them a copy of the accident report and from knowledge you have to just submit the AR number that you are issued at the police station. everyday I receive SMS's where they asking for this and that and the next day is something else. Guy I wouldn't advise anyone to join Dotsure at all, Yes they are cheaper but hell do they give you the run around.

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Replies (1)
dotsure.co.za
dotsure.co.za's reply26 Nov 2019, 12:40
Official
Hi Yolanda

 
Thank you so much for getting in touch with us and bringing this to our attention. We are so sorry to hear about your experience and apologise for any inconvenience caused. We have referred this to the relevant department and will be in touch with you to investigate this matter further. 

Thanks,
dotsure.co.za