FAULSE ADVERTISMENT

Dear Dotsure Team,

I am writing to formally raise a serious concern regarding what I believe to be false and misleading advertising relating to your car service plan and warranty offerings.

On 11-07-2025 @11 PM , I engaged with one of your consultants regarding the advertised benefits of your car service plan and warranty. However, upon requesting written confirmation of the plan details to have them verified by my legal counsel, the consultant refused to provide any such documentation. This raises significant red flags and appears to contradict the Consumer Protection Act (CPA), which entitles consumers to accurate, honest, and transparent information about products and services.

Key Concerns: The advertising led me to believe that certain benefits were included which now appear to be misleading or inaccurate.

The refusal to issue a written version of the verbal claims made by your consultant is highly concerning and unacceptable.

This behavior potentially constitutes a breach of Section 29 and 41 of the CPA, which prohibit false, misleading, or deceptive representations in marketing and the withholding of key information.

I hereby request the following within 7 working days:

A full, written breakdown of the service plan and warranty as verbally explained to me, including all terms, conditions, exclusions, and limitations.

An explanation for the consultant’s refusal to provide written confirmation as requested.

Clarity on how your advertised offering aligns with your legally binding contractual documents.

Should I not receive an adequate response within the stipulated time, I will be forced to:

Escalate this matter to the Ombudsman for Short-Term Insurance (OSTI),

Lodge a formal complaint with the National Consumer Commission, and

Consider legal recourse for any financial or reputational damages suffered due to misleading practices.

I trust this matter will receive your urgent attention.

Sincerely,

SR NABOE