eE
emmyd E
1 reviews | Active since Sept 2016
04 Dec 2018, 10:02
False information provided to get people to take out the insurance
When I took out insurance for my dog, I specifically asked for an insurance package that covers my dog being spade. I was then quoted the amount for the superior plan. I have paid my premiums every month as required. When I called to find out the process to claim to have my dog spade I was told that they only cover R 400. I would NEVER have taken the insurance out had I known that they will not cover the full claim for my pet to be spade.
I had a look at my cover and I should be covered for prescription medication, hospitalisation and surgery. why am I told they will only cover R 400?
Helpful (0)
Replies (2)0
Replies (2)
dotsure.co.za's replyOfficial
04 Dec 2018, 14:20Dear Emanuela
Thank you for contacting us.
Kindly note that our turnaround time for complaint investigation is 14 days. A consultant from our Resolutions Team will be appointed to deal with your complaint. The appointed consultant will communicate directly with you using the contact details we have on our records or as provided by you. A comprehensive response will be sent to you on completion of the investigation and feedback will also be posted on this platform.
We trust you find the above in order.
Regards
Dotsure Resolutions Team
Dotsure Resolutions Team
dotsure.co.za's reply04 Dec 2018, 14:20
Official
Dear Emanuela
Thank you for contacting us.
Kindly note that our turnaround time for complaint investigation is 14 days. A consultant from our Resolutions Team will be appointed to deal with your complaint. The appointed consultant will communicate directly with you using the contact details we have on our records or as provided by you. A comprehensive response will be sent to you on completion of the investigation and feedback will also be posted on this platform.
We trust you find the above in order.
Regards
Dotsure Resolutions Team
Dotsure Resolutions Team
dotsure.co.za's replyOfficial
24 Dec 2018, 08:56Dear Emanuela
We refer to your complaint posted on 04 December 2018, contents of which have been duly noted and we wish to respond as follows:
The policy wording read with the policy schedule contains the contract between yourself and the Insurer. We confirm that you have agreed to the terms and conditions of your policy.
We further confirm that spaying falls under the wellness benefit of your cover as stated in your policy documents, and the limits of cover/indemnity are stated on your policy schedule.
Furthermore, we confirm that what you are referring to in your complaint (prescription medication, hospitalisation and surgery) is covered only under the illness and accidental benefit, in line with your policy terms and conditions.
Regrettably, in view of the above we cannot fault the insurer.
We trust you find the above in order.
Please do not hesitate to contact our Resolutions Department should you have any further queries regarding the matter.
Yours sincerely
Dotsure Resolutions Team
We refer to your complaint posted on 04 December 2018, contents of which have been duly noted and we wish to respond as follows:
The policy wording read with the policy schedule contains the contract between yourself and the Insurer. We confirm that you have agreed to the terms and conditions of your policy.
We further confirm that spaying falls under the wellness benefit of your cover as stated in your policy documents, and the limits of cover/indemnity are stated on your policy schedule.
Furthermore, we confirm that what you are referring to in your complaint (prescription medication, hospitalisation and surgery) is covered only under the illness and accidental benefit, in line with your policy terms and conditions.
Regrettably, in view of the above we cannot fault the insurer.
We trust you find the above in order.
Please do not hesitate to contact our Resolutions Department should you have any further queries regarding the matter.
Yours sincerely
Dotsure Resolutions Team
dotsure.co.za's reply24 Dec 2018, 08:56
Official
Dear Emanuela
We refer to your complaint posted on 04 December 2018, contents of which have been duly noted and we wish to respond as follows:
The policy wording read with the policy schedule contains the contract between yourself and the Insurer. We confirm that you have agreed to the terms and conditions of your policy.
We further confirm that spaying falls under the wellness benefit of your cover as stated in your policy documents, and the limits of cover/indemnity are stated on your policy schedule.
Furthermore, we confirm that what you are referring to in your complaint (prescription medication, hospitalisation and surgery) is covered only under the illness and accidental benefit, in line with your policy terms and conditions.
Regrettably, in view of the above we cannot fault the insurer.
We trust you find the above in order.
Please do not hesitate to contact our Resolutions Department should you have any further queries regarding the matter.
Yours sincerely
Dotsure Resolutions Team
We refer to your complaint posted on 04 December 2018, contents of which have been duly noted and we wish to respond as follows:
The policy wording read with the policy schedule contains the contract between yourself and the Insurer. We confirm that you have agreed to the terms and conditions of your policy.
We further confirm that spaying falls under the wellness benefit of your cover as stated in your policy documents, and the limits of cover/indemnity are stated on your policy schedule.
Furthermore, we confirm that what you are referring to in your complaint (prescription medication, hospitalisation and surgery) is covered only under the illness and accidental benefit, in line with your policy terms and conditions.
Regrettably, in view of the above we cannot fault the insurer.
We trust you find the above in order.
Please do not hesitate to contact our Resolutions Department should you have any further queries regarding the matter.
Yours sincerely
Dotsure Resolutions Team