JK
Jayesh K
1 reviews | Active since Jan 2016
20 Jan 2023, 13:01
“False hope” on claim service / payout - R11500 down
I just got declined for a warranty claim after I paid R11500. They gave me false hope after having the chat with them and I gave all the required documents . I would have appreciated that if I didn’t pay, I could have got another quote from somewhere else to have the work done, but now I’m R11500 down. It was an oil leak which is an engine problem which if I knew was not covered, would have looked around. But the way they serviced the claim gave me confidence that everything will be ok and that I can settle and claim be paid out
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Replies (2)
dotsure.co.za's replyOfficial
20 Jan 2023, 14:28Hi Jayesh, Thank you so much for getting in touch with us and bringing this to our attention. We are so sorry to hear about your experience and apologise for any inconvenience caused. We have referred this to the relevant department and one of our representatives will be in contact with you to investigate this matter further. Thanks, dotsure.co.za
dotsure.co.za's reply20 Jan 2023, 14:28
Official
Hi Jayesh, Thank you so much for getting in touch with us and bringing this to our attention. We are so sorry to hear about your experience and apologise for any inconvenience caused. We have referred this to the relevant department and one of our representatives will be in contact with you to investigate this matter further. Thanks, dotsure.co.za
JK
Jayesh K's updateReviewer Update
20 Jan 2023, 17:31Also, I called in and I told the DotSure consultant that I took the car for a holiday check and they picked up an oil leak. At that point, why not tell me it’s not covered and show me, because for paying R1500 pm, and being on this with Holland back then, you continue with the claim and then tell me I’ll lose my claim bonus. So you deliberately did not tell me so I lose my bonus ? How is that in my best interest! this is not right and yourll need to be held accountable because I lost out on so much, esp in Jan when things are so tough, this is not right, I will be get in touch with the regulator and raise this
JK
Jayesh K's update20 Jan 2023, 17:31
Reviewer Update
Also, I called in and I told the DotSure consultant that I took the car for a holiday check and they picked up an oil leak. At that point, why not tell me it’s not covered and show me, because for paying R1500 pm, and being on this with Holland back then, you continue with the claim and then tell me I’ll lose my claim bonus. So you deliberately did not tell me so I lose my bonus ? How is that in my best interest! this is not right and yourll need to be held accountable because I lost out on so much, esp in Jan when things are so tough, this is not right, I will be get in touch with the regulator and raise this