False adverti*****t/marketing

On the 20th of December at about 07hpm I had an incident with my car insured with dotsure. The following morning I then went to report the incident at my nearest police station, came back and logged into their managed portal and reported the incident and attached the required documents except the quotations. I reported the incudent to the police and to them within 48hours as per their policy. Couldn't do the quotations because the incident happened when I was at my mother's house for holidays and in few days I was supposed to travel back to limpopo where I live full time. After few days I recieved an sms that my claim has been cancelled, with shock I called them, and I was told that the claim has been cancelled because there's is no quotes. I explained the reason why I cannot quote in eastern cape that I'm only there for a limited time, within no time I will be back to polokwane and the consultant said the claim will be reinstated. Two days down the line another consultant called requesting the qoutes and I explained the same thing. Fast forward I moved from eastern cape on the 4th of January and I was in joburg till the 12th, I then drove to Polokwane on the 12th. On the 13th I went to do the quotes. I managed to recieve all the qoutes on the 16th January and I then sent through to the email address I was furnished with (***). No response from dotsure, tried to make a follow up but whenever I called I would be told that Zukisani Lawana who's my claims handler is either out or busy on the other call but he never returned any of my calls. Until on the 22 January when I had to scream to the lady who was answering the phone and demanded to speak to my so called claims handler he then told me that there's no photo's on my claim hence there's nothing that has been done, but that also was not communicated to me and I actually did attach the photos. I told him that the photos are there with all the documents they required, and he told me that they are not loaded on the claim he then suggested that I send straight to him @ *** of which I did. He told me he's waiting for those photos so he can appoint an assessor. I forwarded the same email that was sent to the claims department, the same email that they said the photos were not attached and he acknowledge the receipt of my email. However since then I never heard anything from him nor the company. On the 29th I write a follow up email, as usual there was no response. On the 30th January I wrote to their resolution department . A lady by the name of Jaylin Kamfer responded to my email within two hours of my email and told me that this will be sorted as soon as possible, she didnt end there she called and and even requested I write a review here at hello Peter for her service and that she will get an incetive, heheee a little voice in me said don't write that review until your matter is resolved and your vehicle is repaired then you can write that happy review. That day I was treated like a Queen her and Zukisani calling promising to sort out my claim so that its finalised as soon as possible. Zukisani then requested photos again with front, the back of the vehicle, licence disk and the current kilometers, I did all that, sent to him on the 31st of January. Same day I recieved an sms that an assessor has been appointed. I waited for an assesor to contact me but there was nothing until last week where I was calling my so called insurance and as usual my so called claims handler was always busy with another client whenever I call. He never returned any of my calls. I then wrote an email today, I addreseed it to Zukisani ( my claims handler) and the claims department, I copied Jaylin the lady who responded to my complaint and I still copied their resolution department. Two hours later I recieved a call from Connie, apparently she has been instructed by her manager to tell me that my claim falls under access and they cannot assist in repairing as the company. Their stupid access say my claim damages should 40000 and above for them to assist, remember i still have to pay an access of 20 000 now that my damages amount to 20 000 they cannot assist, what **** is that?

This came as shock to me as this was not explained upon taking up the insurance, in their phone calls and documents it is not there. Another thing that came as a shock under which grounds would they appoint an assessir and even send the communication to me knowing very well that according to them this claim will not be honoured by them? Why was it not mentioned when I was signing up with them? And why did they waste two months of my time if they are not going to repair my vehicle? Why was it not explained to me if my damages fall under tge 20 000 access the claim will not be honoured by the company? On their documents basic access is explained as 10% of the claim with a minimum of 20500, my lowest quote is R13 501.00 and my highest quote is 21 284.00. Actually what this poor Connie lady was instructed to tell me is in contradiction with what I was told over the phone and stated in their policy documents that were sent to me

With all that ****py service I got from them and the false marketing and promises they did I want my car fixed if not they'll have to compensate me for all the time wasted, and bring back all the monies I had paid to them since the commencement of the policy to date. I'm giving them this week to sort out their **** and put their house in order. They say their calls are recoreded I want a recording that explained what they did to me and the documents amongst the documents sent to me about the insurance that explains this nonsense.

To other car drivers out there please be warned! In my life I had never came across a ****py service like this I even wonder if do they really exist or its another ****