False Advertising by Dotsure:

In June 2023 I received a call from a telemarketer selling me a motor warranty policy for my car which is 10 years old. A debit order was put in place and deductions were made on 25th July & August. I was informed that there was a waiting period of 60 days. After the expiry of the waiting period I tried to submit a claim and was informed that I had no cover because my car had over 300 000 kms on the clock. I was never told about this when I took out the policy. I was told that the policy would be cancelled and when I enquired about the refund for the premiums that I paid for two months they told me they can’t refund me because I had cover for those two months. How did I have cover when the car was above the 300 000 kms but now I am not covered because of the very same reason?