False advertising and horrible service

Since my cat was already at Dotsure i decided to move my French bulldog to them as well since dotsure advice me that I would then get discount since both pets were on the policy. My dog was on Oneplan since he was a puppy. This probably was the worst decision I made in a century... What a nightmare.

I spesifically asked for the same cover as he had on Oneplan. On 3 August he hurt his neck while playing outside and had to be rushed to the vet. The next day he was once again treated and given pain medication for about a week I tried conservative treatment.

A week later he was in excruciating pain and had to be hospitalized on a Sunday evening. The vet had no choice but to do an MRI scan and keep him under sedation. The next morning I was informed that he needed emergency surgery and had a disc rupture (This can happen to a y dog, even a human can slip a disc).

When contacting Dotsure. The very rude sales lady said they "were probably not going to pay out anything cause it was a herridity condition ". I was shocked by such a bold statement. My dog is 4 years old, healthy and never had any issues. After submitting all the claims (4) over two weeks of vet visits, scans as well as the op, Dotsure only covered 25% of my R32000 bill. This in my opinion is the worst cover you could sign up for your pets. Rather use Medipet or Oneplan. They don't have all sorts of excuses and sub limits when you need them. Dotsure likes paying out the quick vet visit it R700 bill. They DO NOT pay out for claims where a dog had to have an operation or anything major. Watch out for their false advertising and don't fall for it like I did!