1 reviews | Active since Jan 2011
False advertising:
False advertising:
Where do I begin, bad service all round is the best I can put this. When I submitted my claim I had to wait longer than 48 hours of which I had to call to find out what is happening to have to hear that they are looking for the invoice. To this extent where I said I will proceed with legal action as this is now inconveniencing me as a client. I then received a call where it was said that they will pay 50% of the account and not the full amount as I took a basic plan again not how it was explained to me as a client and now have to sit with a medical bill to pay and dotsure refusing to pay the balance.
I would like to advise people out there that they will falsely advertise just to make sure that they get the deal and then rob you later when you want to claim.
Rather go to another provider that will look after you instead of having excuses when you have 18 000 coverage.
Dear Maarten
You had a claim for an incident that occurred on 22 May 2018 under your Dotsure Pet Insurance Policy which was authorised for settlement.
We apologise for the service you have received, the delay with regard to the processing of your claim and the inconvenience thereof. We confirm that the issue was addressed accordingly with the Relevant Department to avoid any future occurrences as such to happen.
We confirm that your claim was paid in full as per the Veterinarian claim form received. However, please note that all future claims will be settled as per the terms and conditions of your policy schedule which should be read together with your Policy Wording.
We confirm that your claim was finalised on 29 May 2018 on an amicably basis.
Dotsure Resolutions Team
Dear Maarten
You had a claim for an incident that occurred on 22 May 2018 under your Dotsure Pet Insurance Policy which was authorised for settlement.
We apologise for the service you have received, the delay with regard to the processing of your claim and the inconvenience thereof. We confirm that the issue was addressed accordingly with the Relevant Department to avoid any future occurrences as such to happen.
We confirm that your claim was paid in full as per the Veterinarian claim form received. However, please note that all future claims will be settled as per the terms and conditions of your policy schedule which should be read together with your Policy Wording.
We confirm that your claim was finalised on 29 May 2018 on an amicably basis.
Dotsure Resolutions Team