Failure to respond to my claim and emails.

I submitted my first claim on 3rd August and to-date, despite 3 follow up emails am yet to hear from the company. Their email comes back each time with the message 'Thank you for submitting your claim. We’ll get back to you faster than a Beagle can sniff out a treat!' Clearly that Beagles is lost somewhere...

I have also notified them that I am unable to log into their portal due to an error on their side re sending an OTP as I am also a Petsure member. No reaction to that issue either...

I am VERY disappointed with their lack of serevice and communication