Extremely Poor Service

A few months ago I claimed for a fridge from dotsure insurance. I was paid out and i was told a salvage company would call me to collect my old fridge. I had to keep the old fridge outside my flat as i live in a complex until the salvage company could collect. Weeks went by and i did not receive a call so i called dotsure insurance to find out if they were collecting. They said they would call the salvage company and then a few more few went by no call. I could no longer keep the fridge outside because it was allowed due to me staying in a complex so i had to dump the fridge. Long after a guy from a salvage company called to ask about the fridge and i explained to him how long i waited and had to dump the fridge. He rep**** saying it was ok no problem. Today after months with no contact from dotsure since then which was months ago, i get sent a letter of demand to pay R2399 for salvage of this fridge before the 31st july or i will be sent a summons to pay back the money they paid me. This is not acceptable. It is unproffessional from dotsure side and the salvage company as i was not informed beforehand of any fee that i would have to pay if i got rid of the fridge. I will not paying them this amount, they need to retract this letter of demand as it is their fault and mistake from both parties. I will go to the media and ombudsman and cancel my policy with them.