Extremely dissatisfied with Dotsure

Please explain why I have been ignored for a month now.

I submitted a claim for my kitten, who didn't eat for 3 days and was throwing up bile for 4 days. I submitted all the info in detail and was declined. I was then told to send in a medical history... for a 6-month-old kitten, there's nothing on the books besides being fixed. But I asked the vet anyway and submitted it.

Only for Dotsure to say they want a FULL history? When I asked 3 times to please explain what else I could possibly send, they ghosted me. There is nothing else to share, he has only been alive for 6 months.

The reason for his throwing up could be anything, again... he. is. six. months. old. a kitten, who gets up to all sorts. He's on an ACCIDENTAL plan, and the doctor did X-rays, where we could not conclude what exactly happened. I don't know about you, but ACCIDENTAL means unintentional, I certainly did not make my cat sick on purpose... So what is the point of this cover then?

All I asked for was an EXPLANATION IN WRITING, and I have been ignored, that's not how you expect to be treated when you pay for three animals every month and claiming is a RARE occurrence. VERY VERY HIGHLY dissatisfied.

Do better.