KP
Khosi P
1 reviews | Active since Dec 2017
26 Jun 2025, 11:31
Extremely Disappointed by Lack of Feedback and Communication
I've been with Dotsure for almost 15 years, and I've never had such awful service. Maybe it's time I jumped ship. :( On 12 June 2025, I submitted a car key claim to Dotsure, and to this day, I have received no meaningful feedback or resolution. Every time I follow up, I’m told someone will get back to me, yet no one ever does. This kind of service is unacceptable, especially from an insurer that promises reliability and customer care. I’ve been patient and professional in my communication, but the lack of accountability and urgency has left me deeply frustrated and inconvenienced. Policyholders deserve better. I expect a clear and final response regarding my claim immediately.
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Replies (2)
dotsure.co.za's replyOfficial
26 Jun 2025, 12:08Hi Khosi, Thank you so much for getting in touch with us and bringing this to our attention. We are so sorry to hear about your experience and apologise for any inconvenience caused. We have referred this to the relevant department and one of our representatives will be in contact with you to investigate this matter further. Thanks, dotsure.co.za
dotsure.co.za's reply26 Jun 2025, 12:08
Official
Hi Khosi, Thank you so much for getting in touch with us and bringing this to our attention. We are so sorry to hear about your experience and apologise for any inconvenience caused. We have referred this to the relevant department and one of our representatives will be in contact with you to investigate this matter further. Thanks, dotsure.co.za
KP
Khosi P's updateReviewer Update
30 Jun 2025, 14:23 I still haven't been contacted or received any update or feedback from Dotsure about my car key claim, which I initially submitted on 12 June 2025. It’s been weeks filled with empty promises, delays, and complete silence. I have followed all the necessary procedures and remained patient, yet I keep being ignored. This is unacceptable and unprofessional. Why am I the one chasing a service I pay for every month? I am deeply disappointed by the lack of communication and accountability. This issue has dragged on for far too long. Could someone please provide an update?
KP
Khosi P's update30 Jun 2025, 14:23
Reviewer Update
I still haven't been contacted or received any update or feedback from Dotsure about my car key claim, which I initially submitted on 12 June 2025. It’s been weeks filled with empty promises, delays, and complete silence. I have followed all the necessary procedures and remained patient, yet I keep being ignored. This is unacceptable and unprofessional. Why am I the one chasing a service I pay for every month? I am deeply disappointed by the lack of communication and accountability. This issue has dragged on for far too long. Could someone please provide an update?