Extremely bad service

On the 21st of December 2023 my car was crashed by your client, after your client gave me your details... Dotsure told me submit 3 quotations which i paid for myself. After that i was told to wait for 60 working days... I patiently waited for 60 days after getting no response i became impatient and started calling nonstop still no one helped. Malikah Basson was the one busy with my enquiry but hasn't made any efforts of helping me instead she keeps on telling she's still waiting for the managements offer months ago. The person who crashed my car, who is Dotsure client was sorted out on January and Dotsure fixed he's car... This is very frustrating because my car has a huge bad dent which needs fixing. I will not stop fighting this until my car is fixed, I'll involve lawyers if i have to.

This is the policy number i received : NYP***