ZM
Zinhle M
1 reviews | Active since Feb 2024
17 Mar 2026, 08:13
Extened warranty, t&c not explained
My mom who is a pensioner was sold extended vehicle warrantly however she was not given the full terms and conditions. When we call for more clarity, the agents are rude and dismissive.
Helpful (0)
Replies (6)0
Replies (6)
dotsure.co.za's replyOfficial
17 Mar 2026, 08:43Hi Zinhle,
We’re sorry to hear about your experience. Your feedback helps us improve.
We can't seem to find the policy based on the information you provided - the Reference number doesn't match any policies on our system.
Will you please send us a private comment with the correct policy details? Then we can escalate this for you.
The dotsure.co.za team
We’re sorry to hear about your experience. Your feedback helps us improve.
We can't seem to find the policy based on the information you provided - the Reference number doesn't match any policies on our system.
Will you please send us a private comment with the correct policy details? Then we can escalate this for you.
The dotsure.co.za team
dotsure.co.za's reply17 Mar 2026, 08:43
Official
Hi Zinhle,
We’re sorry to hear about your experience. Your feedback helps us improve.
We can't seem to find the policy based on the information you provided - the Reference number doesn't match any policies on our system.
Will you please send us a private comment with the correct policy details? Then we can escalate this for you.
The dotsure.co.za team
We’re sorry to hear about your experience. Your feedback helps us improve.
We can't seem to find the policy based on the information you provided - the Reference number doesn't match any policies on our system.
Will you please send us a private comment with the correct policy details? Then we can escalate this for you.
The dotsure.co.za team
dotsure.co.za's replyOfficial
18 Mar 2026, 11:39Hi Zinhle,
We’re sorry to hear about your experience. Your feedback helps us improve.
We can't seem to find the policy based on the information you provided - the Reference number doesn't match any policies on our system.
Will you please send us a private comment with the correct policy details? Then we can escalate this for you.
The dotsure.co.za team
We’re sorry to hear about your experience. Your feedback helps us improve.
We can't seem to find the policy based on the information you provided - the Reference number doesn't match any policies on our system.
Will you please send us a private comment with the correct policy details? Then we can escalate this for you.
The dotsure.co.za team
dotsure.co.za's reply18 Mar 2026, 11:39
Official
Hi Zinhle,
We’re sorry to hear about your experience. Your feedback helps us improve.
We can't seem to find the policy based on the information you provided - the Reference number doesn't match any policies on our system.
Will you please send us a private comment with the correct policy details? Then we can escalate this for you.
The dotsure.co.za team
We’re sorry to hear about your experience. Your feedback helps us improve.
We can't seem to find the policy based on the information you provided - the Reference number doesn't match any policies on our system.
Will you please send us a private comment with the correct policy details? Then we can escalate this for you.
The dotsure.co.za team
dotsure.co.za's replyOfficial
19 Mar 2026, 07:21Thank you Zinhle,
We'll keep you updated.
The dotsure.co.za team
We'll keep you updated.
The dotsure.co.za team
dotsure.co.za's reply19 Mar 2026, 07:21
Official
Thank you Zinhle,
We'll keep you updated.
The dotsure.co.za team
We'll keep you updated.
The dotsure.co.za team
dotsure.co.za's replyOfficial
24 Mar 2026, 09:32Hi Zinhle,
We reached out to the team again and they phoned the policy holder (your mother) this morning again with regards to the issue.
The dotsure.co.za team
We reached out to the team again and they phoned the policy holder (your mother) this morning again with regards to the issue.
The dotsure.co.za team
dotsure.co.za's reply24 Mar 2026, 09:32
Official
Hi Zinhle,
We reached out to the team again and they phoned the policy holder (your mother) this morning again with regards to the issue.
The dotsure.co.za team
We reached out to the team again and they phoned the policy holder (your mother) this morning again with regards to the issue.
The dotsure.co.za team
dotsure.co.za's replyOfficial
24 Mar 2026, 10:45Hi Zinhle,
We will send both recordings through today.
Kind Regards,
The dotsure.co.za team
We will send both recordings through today.
Kind Regards,
The dotsure.co.za team
dotsure.co.za's reply24 Mar 2026, 10:45
Official
Hi Zinhle,
We will send both recordings through today.
Kind Regards,
The dotsure.co.za team
We will send both recordings through today.
Kind Regards,
The dotsure.co.za team
dotsure.co.za's replyOfficial
24 Mar 2026, 10:56Happy to assist.
dotsure.co.za's reply24 Mar 2026, 10:56
Official
Happy to assist.