AVDM
Ashley Van Der Merwe
1 reviews | Active since Aug 2013
04 May 2015, 09:21
Excess
I emailed previously in January to request a flat excess on my policy. I was assured this was done but I received an updated policy schedule late last week and its still showing a percentage excess?
Helpful (0)
Replies (1)0
Replies (1)
dotsure.co.za's replyOfficial
06 May 2015, 13:43Hello ashvdm81,
We sincerely apologize for the inconvenience caused.
There seems to have been a system error when your schedule was printed. Your excess has been corrected and your policy schedule now shows your flat excess. We can confirm that your Personal portfolio Consultant has sent you the updated policy schedule.
Should you have any further queries regarding this matter you are more than welcome to contact Charney in the Resolutions department and she will be glad to assist.
Kind regards,
The Dotsure Team
We sincerely apologize for the inconvenience caused.
There seems to have been a system error when your schedule was printed. Your excess has been corrected and your policy schedule now shows your flat excess. We can confirm that your Personal portfolio Consultant has sent you the updated policy schedule.
Should you have any further queries regarding this matter you are more than welcome to contact Charney in the Resolutions department and she will be glad to assist.
Kind regards,
The Dotsure Team
dotsure.co.za's reply06 May 2015, 13:43
Official
Hello ashvdm81,
We sincerely apologize for the inconvenience caused.
There seems to have been a system error when your schedule was printed. Your excess has been corrected and your policy schedule now shows your flat excess. We can confirm that your Personal portfolio Consultant has sent you the updated policy schedule.
Should you have any further queries regarding this matter you are more than welcome to contact Charney in the Resolutions department and she will be glad to assist.
Kind regards,
The Dotsure Team
We sincerely apologize for the inconvenience caused.
There seems to have been a system error when your schedule was printed. Your excess has been corrected and your policy schedule now shows your flat excess. We can confirm that your Personal portfolio Consultant has sent you the updated policy schedule.
Should you have any further queries regarding this matter you are more than welcome to contact Charney in the Resolutions department and she will be glad to assist.
Kind regards,
The Dotsure Team