EXCEPTIONALLY POOR SERVICE

I have been a Dotsure policy holder for some time now, and have never in this time received such appalling service. I submitted two claims on the same email on the 20th of December 2018, clearly highlighting attention to the fact that two claim forms were attached for the two insured pets but alas this either seemed confusing for the consultant to comprehend or the silly season had already set in at Dotsure. To date and FOUR follow-ups later has Dotsure only been able to process one of the two claims. Having spoken to several different consultants and a supervisor all providing different excuses, it is clear that the quality of service and level of competency is slipping. I am beyond frustrated as this is not the first incident of poor service that I have had to endure - either Dotsure captures claims several times without noticing the mistake or they ignore legitimate claims, all at the frustration of the paying consumer!