BR
Bonita R

1 reviews | Active since Dec 2024

20 Dec 2024, 14:50

Excellent service from Dotsure - Pet Insurance

I had an absolutely amazing experience with Dotsure. I submitted my first pet insurance claim. I submitted my claim online, but then called in to confirm that my submission was indeed complete. I was greeted by the friendliest consultant, Lee Anne,who checked my claim and answered all my questions. Within an hour of the call I received confirmation that my claim has been reviewed processed and approved. I really prepared for the worst and expected that they would require a mountain of paper work before considering my claim. But it was seamless and the claim was paid the very next day. I am so happy that I chose Dotsure. I am pleased to say that I have also received after- service follow from Dotsure up to hear if my pup was recovering well.

0
Replies (1)
dotsure.co.za
dotsure.co.za's reply12 Mar 2025, 10:13
Official
Hi Bonita, Thank you for the great feedback! We are over the moon about your awesome experience with us and look forward to continuously impress you with the service you have become accustomed to from the most trusted insurance company in South Africa. We'll share the compliments with Lee - Anne as well. ;-) The dotsure.co.za family