SF
Simone F
1 reviews | Active since Aug 2021
18 Aug 2021, 14:33
Excellent Service & Empathy/Compassion
I have experienced amazing service from the Dotsure team, specifically Stacey Lee Masimela. I had logged a claim for my beloved cat Jack via the online platform, within 1 day I was assigned Stacey as my claims handler. Stacey was extremely helpful and empathetic. I was later contacted by Sasha Barnard who helped me through the removal of Jack from my policy. All throughout this very traumatic experience I have received sincere compassion during the claims and policy update process. I am extremely grateful for this kindness - thank you!
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dotsure.co.za's replyOfficial
18 Aug 2021, 14:44Hi Simone,
Thank you for the great feedback! We are over the moon about your awesome experience with us and look forward to continuously impress you with the service you have become accustomed to from the most trusted insurance company in South Africa. We'll share the compliments with the team as well. ;-)
The dotsure.co.za family
Thank you for the great feedback! We are over the moon about your awesome experience with us and look forward to continuously impress you with the service you have become accustomed to from the most trusted insurance company in South Africa. We'll share the compliments with the team as well. ;-)
The dotsure.co.za family
dotsure.co.za's reply18 Aug 2021, 14:44
Official
Hi Simone,
Thank you for the great feedback! We are over the moon about your awesome experience with us and look forward to continuously impress you with the service you have become accustomed to from the most trusted insurance company in South Africa. We'll share the compliments with the team as well. ;-)
The dotsure.co.za family
Thank you for the great feedback! We are over the moon about your awesome experience with us and look forward to continuously impress you with the service you have become accustomed to from the most trusted insurance company in South Africa. We'll share the compliments with the team as well. ;-)
The dotsure.co.za family