CD
Conrad D

1 reviews | Active since Aug 2019

30 Mar 2022, 06:48

Excellent service and turn around times

I have joined the Dotsure family around middle 2021, and can definitely recommend this pet insurance company to anyone! I have recently been in and out of the VET and each time when submitting a claim, the turnaround time was phenomenal! Every time, after submitting a new claim, I would receive a call within 24 hours, confirming the claim and explaining the payout. Then within a couple of days the money will reflect in my bank account again. I have not received such friendly and great service from any company in a long time and can definitely recommend this company and have piece of mind when coming to your pets. Thank you dotsure.co.za and everyone assisting me (so often).

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Replies (1)
dotsure.co.za
dotsure.co.za's reply30 Mar 2022, 08:09
Official
Hi Conrad,

Thank you for the great feedback! We are over the moon about your awesome experience with us and look forward to continuously impress you with the service you have become accustomed to from the most trusted insurance company in South Africa. We'll share the compliments with the team as well. ;-) 

The dotsure.co.za family