KK
Karen K
1 reviews | Active since Apr 2019
18 Apr 2019, 09:32
EXCELLENT SERVICE
I just want to thank Sarah-Joy Kvalsvig for outstanding service yesterday. It was such a pleasure dealing with you and you are an absolute asset to Dotsure.
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Replies (3)
dotsure.co.za's replyOfficial
18 Apr 2019, 09:37 Hi Karen
Thank you so much for the great feedback. We are thrilled to hear that you had a great experience with Sarah-Joy, we will be sure to pass the message on to her and continue providing our clients with first class service. Welcome to the family!
Have a lovely day.
Regards,
dotsure.co.za Family
Thank you so much for the great feedback. We are thrilled to hear that you had a great experience with Sarah-Joy, we will be sure to pass the message on to her and continue providing our clients with first class service. Welcome to the family!
Have a lovely day.
Regards,
dotsure.co.za Family
dotsure.co.za's reply18 Apr 2019, 09:37
Official
Hi Karen
Thank you so much for the great feedback. We are thrilled to hear that you had a great experience with Sarah-Joy, we will be sure to pass the message on to her and continue providing our clients with first class service. Welcome to the family!
Have a lovely day.
Regards,
dotsure.co.za Family
Thank you so much for the great feedback. We are thrilled to hear that you had a great experience with Sarah-Joy, we will be sure to pass the message on to her and continue providing our clients with first class service. Welcome to the family!
Have a lovely day.
Regards,
dotsure.co.za Family
KK
Karen K's updateReviewer Update
23 Apr 2019, 13:27Unfortunately after writing this review and my bank account being debited with the wrong amount AGAIN!! It is clear that although Sarah-Joy gave me good service at the time, she did not follow through with what I had agreed on and now I am the guilty party. According to them I am in the wrong and they will not even try and resolve the issue. I am just waiting for the outcome which I know will be a negative one as Dotsure is adamant that they have not faulted in any way. By the way please don't use their webiste "contact me" option as they don't even get back to you when you use this facility. I cancelled one of my vehicles in March 2019 by contacting them using this option and they never contacted me to confirm this just kept debiting my account for ALL my vehicles. If they keep to their negative attitude and the outcome is still that they are not at fault I will definitely cancel with them and use another service provider. I also note that there are quite a few people lately complaining about DOTSURE.
KK
Karen K's update23 Apr 2019, 13:27
Reviewer Update
Unfortunately after writing this review and my bank account being debited with the wrong amount AGAIN!! It is clear that although Sarah-Joy gave me good service at the time, she did not follow through with what I had agreed on and now I am the guilty party. According to them I am in the wrong and they will not even try and resolve the issue. I am just waiting for the outcome which I know will be a negative one as Dotsure is adamant that they have not faulted in any way. By the way please don't use their webiste "contact me" option as they don't even get back to you when you use this facility. I cancelled one of my vehicles in March 2019 by contacting them using this option and they never contacted me to confirm this just kept debiting my account for ALL my vehicles. If they keep to their negative attitude and the outcome is still that they are not at fault I will definitely cancel with them and use another service provider. I also note that there are quite a few people lately complaining about DOTSURE.
KK
Karen K's updateReviewer Update
23 Apr 2019, 13:29I have other vehicles to add to my policy but I am also holding back on this awaiting the outcome of our dispute.
KK
Karen K's update23 Apr 2019, 13:29
Reviewer Update
I have other vehicles to add to my policy but I am also holding back on this awaiting the outcome of our dispute.