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Leigh D

1 reviews | Active since Jul 2015

13 Aug 2016, 17:23

Excellent service

<p>I recently started a pet insurance policy with Dotsure. The consultant who did my underwriting with me, Jeb, was incredibly helpful and unlike many underwriters, took care to ensure that I understood my contract, he read all the disclosures clearly and was a delight to deal with.</p> <p>There were some banking issues with my debit order and my policy was cancelled due to none payment. I phoned in to query what was going on, as I was certain that there were sufficient funds in my account. With the assistance and efficiency of Jeb, Chantelle, Heather and Sasha, my premium has come off successfully, my policy has been re-instated and they were all very understanding, professional and helpful. I definitely look forward to dealing with them in future. Thank you all for your fantastic service!</p>

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Replies (1)
dotsure.co.za
dotsure.co.za's reply15 Aug 2016, 06:42
Official

It’s lovely to hear about your positive experience with Dotsure and that Jeb, Chantelle, Heather and Sasha made you feel at home with us. We’ll definitely be giving Jeb, Chantelle, Heather and Sasha the recognition thatthey deserves.