SB
Sandy B

1 reviews | Active since Jun 2019

07 Jun 2022, 16:08

Excellent Professionalism, Concern for Fur-patient and Fur-mily Respect

I havent been with Dotsure Pet Insurance for very long at that stage but have never been treated with the respect, concern and professionalism I received from all your staff.

I added my 6 furbabies to the cover and within a few days one of my furbabies got tick bite fever and didn't make it.

When I called Dotsure to advise them, I spoke to Rebecca van Der Breggen and she listened while I cried and comforted me.

Then I received a beautiful email saying sorry for your loss. I cried more but it was because she had heard me.

Then my Leia got sick and a few days later my Spanish got Ill. Luzahn Jordan helped with these 2 claims.

Again, professionalism, respect and concern.

Thank you all.

My Furries also thank you all for there little emails you send when they are sick.

I read them everytime they get one and I know they understand.

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Replies (1)
dotsure.co.za
dotsure.co.za's reply07 Jun 2022, 16:10
Official
Hi Sandy B, Thank you for the great feedback! We are over the moon about your awesome experience with us and look forward to continuously impress you with the service you have become accustomed to from the most trusted insurance company in South Africa.  The dotsure.co.za family