1 reviews | Active since Nov 2014
Excellent Call Centre Agents but terrible product
<p>Had so many excellent Call Centre Agents during and after the activation process but Johnathan Lomberg stood out. Awesome gentleman, great.</p> <p>Dotsure product is terrible. I took a zero access policy, documentation shows this applies if claim >R 5 000.00 . R 2 500.00 excess fee dependant on the time of night the incident occurred, other access for using a tracking unit besides telemetrics. The worst is the Telemetrics system. Penalised for driving a 120km/h on a 120km/h highway. If you exceed the speed limit by about 1km (while using cruise control I might add) penalised. Penalised for avoiding obstacles (under swerving), accelerating briskly off the line for obvious reasons. You will never get that 25% discount hahaha.Waiting to see the increase with the policy anniversary if I have not moved to another insurance by then. Stay away!</p>
Dear Girchman
Thank you for getting in touch with us.
We will investigate your complaint and get back to you soonest.
Kind regards
Oakhurst Resolutions Team
Dear Girchman
Thank you for getting in touch with us.
We will investigate your complaint and get back to you soonest.
Kind regards
Oakhurst Resolutions Team
Dear Girchman
We apologise for any inconvenience caused.
We would like to advise that during the voice recorded proposal phone call of your policy the consultant advised you that the zero excess means that you won’t pay an excess for claims above R5000, however there will be no cover for claims below R5000.
The consultant further advised of all the instances wherein additional excesses may be applicable and that those excesses may be cumulative.
The consultant also explained how the good driver bonus scoring works and what aspects/factors regarding your driving patterns and style are considered in order to determine your score.
Further, we confirm that the voice recorded proposal phone call was sent to you as requested, wherein the above was discussed with you.
We trust you find this in order.
Kind regards
Oakhurst Resolutions Team
Dear Girchman
We apologise for any inconvenience caused.
We would like to advise that during the voice recorded proposal phone call of your policy the consultant advised you that the zero excess means that you won’t pay an excess for claims above R5000, however there will be no cover for claims below R5000.
The consultant further advised of all the instances wherein additional excesses may be applicable and that those excesses may be cumulative.
The consultant also explained how the good driver bonus scoring works and what aspects/factors regarding your driving patterns and style are considered in order to determine your score.
Further, we confirm that the voice recorded proposal phone call was sent to you as requested, wherein the above was discussed with you.
We trust you find this in order.
Kind regards
Oakhurst Resolutions Team