Excellect insurance company, poor service

Ticket Resolved - Netstar Query I am really dissatisfied with Dotsure's and their Netstar department's level of service. I received a call last Friday about an upgrade for a Netstar device. Every time they improve their tracking devices, I ask why I am responsible for a three-year cancelation charge, and they never come up with a good answer. Despite being insured for seven years, it appears that Dotsure locks you into a contract. This waiver should expire after the first three years because it is an upgrade rather than a client relationship. My call was transferred from Netstar to Dotusre. Sithole helped me during my transfer from Netstar to Dotsure. In addition, she was unable to respond to my question, and my information was sent onto Tracker as an alternative without my consent. Tracker is now harassing me nonstop, even when I ask them to get Dotsure to contact me back. It appears that my insurance company, Dotsure, is refusing to help me and respond to my enquiries. I asked to talk with Anastasia, Sithole's manager, and she said she would investigate and come back to me on Monday. When I called today to speak with her, I was promised she would return my call, but I haven't heard anything. I want the call that was placed to me on Friday to be looked into, answered appropriately, and given some advice on what to do next. Why, if you upgrade our Netstar tracking devices, will we always be required to pay a cancellation charge if we choose to terminate our policy? Why did my information get sent to Tracker without my permission? Why can't Tracker send the information to you so that you can get in touch with me, and why am I bothered by them all the time even though I didn't ask for them to get in touch? Why hasn't Anastasia responded to me as she was supposed to? What occurs if my automobile develops any electrical problems as a result of Netstar constantly updating their equipment in my vehicle? I look forward to hearing from someone senior at Dotsure. Not sure if i should start shopping around for new cover?