Exactly the same as any other non paying insurance company

After seeing all the adverts for Dotsure pet insurance we decided it's a good idea. The sign up process is quick and efficient but that's just about as far as it goes.

Sadly a few weeks later my dog got ill and started developing large bumps that we had checked out, we were told they are cancerous and needs to be removed as soon as possible to avoid them spreading. Having the ease of mind that I'd be covered for an emergency by my pet insurance was nothing short of false.

Within minutes of lodging the claim it was immediately declined due to the policy still being in the 30 day exclusion period. As much as I understand waiting periods for general instances, this was an emergency scenario which could potentially have been life threatening if it was delayed. But as any corporate company would argue, it's their policy and there is nothing they can do - roughly translating to; "you are just another number in our system and we do not really care/ looking for reasons NOT to pay out claims."

I will sadly not be recommending Dotsure per insurance to anyone. Not because of the lack of service, but purely because no effort was made to handle a situation outside a "yes or no" on the computer.