KB
Khensani B
1 reviews | Active since Apr 2015
03 Dec 2024, 09:46
****ers
Bulelwa in customer service called me to add my new vehicle on my current insurance and she made my excess R18.500 without telling me. i asked her to make the excess R4500 and she did not tell me that is why she made my premium lower. whoever will review this must listen to the call first and let me know why thier customer care ****s people like that. i had to look at the policy documents and thats when i saw that the excess was too high. i have been a loyalcustomer to dotsure but the treatment i received from bulelwa is very bad.
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dotsure.co.za's replyOfficial
03 Dec 2024, 10:06Hi Khensani, Thank you so much for getting in touch with us and bringing this to our attention. We are so sorry to hear about your experience and apologise for any inconvenience caused. We have referred this to the relevant department and one of our representatives will be in contact with you to investigate this matter further. Thanks, dotsure.co.za
dotsure.co.za's reply03 Dec 2024, 10:06
Official
Hi Khensani, Thank you so much for getting in touch with us and bringing this to our attention. We are so sorry to hear about your experience and apologise for any inconvenience caused. We have referred this to the relevant department and one of our representatives will be in contact with you to investigate this matter further. Thanks, dotsure.co.za