LB
Lorraine B

1 reviews | Active since Feb 2014

07 Feb 2022, 13:29

Enganging with Dotsure is an expensive and time wasting experence

I signed up with Dotsure for cheaper insurance moving from Miway. This was a big mistake. The wole journey has cost me more before a month has even passed. I got debited twice for products i did not agree to, my mony has not been returned since. I got so spammed in my mail box and had various consultants calling me for teh same thing that that i would have already provided. The calls and emails are so ooomany but lead to NOWHERE.

Then they have this tracker that you need to be stuck with for three years..meaning you will be stuck with dotsure for three yrs else if you leave ealrier you are then forced to pay for the tracker or to go on a month to monthfor remaining months, They dont explain this in the beginning

Dotsure is an expensive and time wasting experince honestly. Please just return the funds just as quick as you did when you incorrectly debited my account and please donot call me again or email me a bunch of letters leading to nowhere without that being done.

Out of the bunch of letters, policy wanst eveninccluded so i still had to log onto their website to retrive my actual policy! whats the point?

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Replies (1)
dotsure.co.za
dotsure.co.za's reply07 Feb 2022, 13:32
Official
Hi Lorraine,

Thank you so much for getting in touch with us and bringing this to our attention. We are so sorry to hear about your experience and apologise for any inconvenience caused. We have referred this to the relevant department and one of our representatives will be in contact with you to investigate this matter further. 

Thanks, dotsure.co.za