FH
Fay H

1 reviews | Active since Apr 2013

16 Sept 2020, 10:32

Efficient - Kind - Compassionate - Service

I am absolutely blown away by the fast and efficient way my enquiry was handled. I requested a quote online and within 30mins, a bubbly, kind, gentle, and friendly lady by the name of Jodi Muller made my day. Jodi was attentive to my need for clarity about the pet cover, I could hear that she understood that our little Dash is part of the family.

I am also so happy that I have access to Jodi whenever I need her, I process my claims with her via email and I have her direct line number if I have any clarifying or concerning questions. It's calming to know that our worries and care for our fur babies, are mirrored by our Insurance company.

I even have a discounted rate for my first 3 months because I was referred by my mom who also uses DotSure for my 2 furry brothers.

Thank you Jodi & DotSure for the efficiency, care, and compassion. There are not many businesses who take their customer service seriously.

Well done Team!!

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Replies (1)
dotsure.co.za
dotsure.co.za's reply16 Sept 2020, 10:40
Official
Hi Fay, 

Welcome to the dotsure.co.za family! Thank you so much for trusting us to take care of what matters most to you, it truly means the world to us! We will be sure to pass your message on to Jodi.

The dotsure.co.za team