bM
bianca M
1 reviews | Active since Jul 2022
03 May 2023, 12:30
EASY***
I spoke to the assessor and Nathaniel and Aphiwe who gave me poor service from dotsure Nathaniel was even shouting at me,I want this claim to be reviewed.I have a dotsure policy I was very disturbed when the claim was rejected based on the service that I did not submit however I have send the proof to prove that I took the vehicle to the services the workshop gave me a letter that the vehicle was not due for services . The worst frustrating thing is that I have claim for alternator that is not related to service this is not checked when the vehicle is taken for services.
Helpful (0)
Replies (2)0
Replies (2)dotsure.co.za's replyOfficial
03 May 2023, 13:09Hi Bianca, Thank you so much for getting in touch with us and bringing this to our attention. We are so sorry to hear about your experience and apologise for any inconvenience caused. We have referred this to the relevant department and one of our representatives will be in contact with you to investigate this matter further. Thanks, dotsure.co.za
dotsure.co.za's reply03 May 2023, 13:09
Official
Hi Bianca, Thank you so much for getting in touch with us and bringing this to our attention. We are so sorry to hear about your experience and apologise for any inconvenience caused. We have referred this to the relevant department and one of our representatives will be in contact with you to investigate this matter further. Thanks, dotsure.co.za
bM
bianca M's updateReviewer Update
03 May 2023, 13:56Ok thank you I look forward to hearing from them
bM
bianca M's update03 May 2023, 13:56
Reviewer Update
Ok thank you I look forward to hearing from them
