TM
Themba M
1 reviews | Active since Feb 2015
03 Apr 2025, 12:02
Dubious Customer Service!!!
How awful the customer service is!
I got a policy from Dotsure for a motor warranty, and the warranty salesperson misrecorded my information. When I called customer service to correct it, Tarryn Vaaltyn informed me that she was not in the office and asked me to send her a copy of my ID so she could forward the inquiry to IT for ratification.
The problem hasn't been fixed after 24 hours, and I'm being advised to wait longer merely to update the policy's ID number, which should take roughly five minutes.
What a Pain!!!
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dotsure.co.za's replyOfficial
03 Apr 2025, 12:07Hi Themba, Thank you so much for getting in touch with us and bringing this to our attention. We are so sorry to hear about your experience and apologise for any inconvenience caused. We have referred this to the relevant department and one of our representatives will be in contact with you to investigate this matter further. Thanks, dotsure.co.za
dotsure.co.za's reply03 Apr 2025, 12:07
Official
Hi Themba, Thank you so much for getting in touch with us and bringing this to our attention. We are so sorry to hear about your experience and apologise for any inconvenience caused. We have referred this to the relevant department and one of our representatives will be in contact with you to investigate this matter further. Thanks, dotsure.co.za