JC
Jessica C

1 reviews | Active since Aug 2019

01 Oct 2024, 08:45

Dsihonesty just to make a sale

I received a call from Larissa explaining how amazing the Carrot Reward Program is, and if you sign up today, you get immediate rewards such as 20% off at Pet Pool and Home. I specifically asked if the program has a tiered approach and if you need a certain amount of points to get to activate rewards and I was told, no you get the rewards staright away. Now I have paid the subscription, and paid for the activity trackers and found out that the approach is tiered, it will take months before you even reap any rewards because getting the points is so slow. I am extremely unhappy about being **** to just to make a sale. This is extremely ********* behaviour and I cant beleive dotsure/carrot employs dishonest people, or maybe carrot/dotsure told their employees to be dishonest, who knows. I would not have signed up to a rewards program that does not actually provide rewards. I already help my dogs live a happy healthy life, I did not need a rewards app to do so, the main reason for my sign up is for the rewards.

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Replies (1)
dotsure.co.za
dotsure.co.za's reply01 Oct 2024, 09:08
Official
Hi Jessica, Thank you so much for getting in touch with us and bringing this to our attention. We are so sorry to hear about your experience and apologise for any inconvenience caused. We have referred this to the relevant department and one of our representatives will be in contact with you to investigate this matter further. Thanks, dotsure.co.za