KN
Khomotso N
1 reviews | Active since Jan 2011
12 Jul 2021, 18:34
DREADFUL CLAIM EXPERIENCE
<div>i lodged a claim on Thursday 8 July via email and submitted as part of my claim the completed claim form signed and stamped by the vet and an itemised invoice.I then received an email and SMSes advising that submit the same documents. I then submitted the documents on the Portal and once again I received emails and SMSes instructing me to submit those very same documents!!! I am shocked, upset and disappointed. Please get it together. </div>
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Replies (3)KN
Khomotso N's updateReviewer Update
12 Jul 2021, 18:38that was supposed to be a 1-star review, not 5 stars!!
KN
Khomotso N's update12 Jul 2021, 18:38
Reviewer Update
that was supposed to be a 1-star review, not 5 stars!!
dotsure.co.za's replyOfficial
13 Jul 2021, 08:19Hi K****tso,
Thank you so much for getting in touch with us and bringing this to our attention. We are so sorry to hear about your experience and apologise for any inconvenience caused. We have referred this to the relevant department and one of our representatives will be in contact with you to investigate this matter further.
Thanks, dotsure.co.za
Thank you so much for getting in touch with us and bringing this to our attention. We are so sorry to hear about your experience and apologise for any inconvenience caused. We have referred this to the relevant department and one of our representatives will be in contact with you to investigate this matter further.
Thanks, dotsure.co.za
dotsure.co.za's reply13 Jul 2021, 08:19
Official
Hi K****tso,
Thank you so much for getting in touch with us and bringing this to our attention. We are so sorry to hear about your experience and apologise for any inconvenience caused. We have referred this to the relevant department and one of our representatives will be in contact with you to investigate this matter further.
Thanks, dotsure.co.za
Thank you so much for getting in touch with us and bringing this to our attention. We are so sorry to hear about your experience and apologise for any inconvenience caused. We have referred this to the relevant department and one of our representatives will be in contact with you to investigate this matter further.
Thanks, dotsure.co.za
KN
Khomotso N's updateReviewer Update
13 Jul 2021, 22:08I. got a call from a claims administrator today advising me that my claim was being dealt with and that i should expect a call from a claims manager to confirm the payout amount. No such call back, instead late min the afternoon I got another SMS and another email saying that THE VERY SAME DOCUMENTS are outstanding and that i should submit. COME ON!
KN
Khomotso N's update13 Jul 2021, 22:08
Reviewer Update
I. got a call from a claims administrator today advising me that my claim was being dealt with and that i should expect a call from a claims manager to confirm the payout amount. No such call back, instead late min the afternoon I got another SMS and another email saying that THE VERY SAME DOCUMENTS are outstanding and that i should submit. COME ON!