PS
Potlako S
1 reviews | Active since Mar 2024
06 Mar 2024, 12:30
Double payments
I have been paying my premiums as usual without a problem, they decide to delink my account with netstar. Now netstar has started to deduct their money from me, while dotsure is still deducting the amount on their behalf. So I am paying double for a a single tracking device. I have been trying to get help for 2 months now and they keep sending me back and forth.
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Replies (2)
dotsure.co.za's replyOfficial
06 Mar 2024, 12:31Hi Potlako, Thank you so much for getting in touch with us and bringing this to our attention. We are so sorry to hear about your experience and apologise for any inconvenience caused. We have referred this to the relevant department and one of our representatives will be in contact with you to investigate this matter further. Thanks, dotsure.co.za
dotsure.co.za's reply06 Mar 2024, 12:31
Official
Hi Potlako, Thank you so much for getting in touch with us and bringing this to our attention. We are so sorry to hear about your experience and apologise for any inconvenience caused. We have referred this to the relevant department and one of our representatives will be in contact with you to investigate this matter further. Thanks, dotsure.co.za
PS
Potlako S's updateReviewer Update
06 Mar 2024, 12:35I have requested a call back since morning, I even called you but I was transferred to netstar. I know nobody is going to call me
PS
Potlako S's update06 Mar 2024, 12:35
Reviewer Update
I have requested a call back since morning, I even called you but I was transferred to netstar. I know nobody is going to call me