DotUnsure

I am dissatisfied with the way Dotsure is treating me.

I was a Regent member for many years before it was acquired by Hollard, which was eventually absorbed by Dotsure, which gradually and quietly deleted Regent's customer-centric clauses as to avoid claim payouts.

I recently claimed and they paid out after a series of heated talks; however, they immediately issued me a letter stating that my premium will increase by 60% since I claimed. They admitted that if I had not claimed, there would not have been such a significant increase.

I've been insured for more than 20 years and have never witnessed a premium increase of more than 15%. Even after a successful claims. The 60% figure is stunning...

So one is getting punished for claiming, what do we call this?

They recently rejected my another claim, providing frivolous replies. Regent was such a great thing to have happened.