RB
Richard B

1 reviews | Active since Mar 2011

01 Feb 2020, 00:52

DotUNsure

I received a policy review from Dotsure for March 2020 , Increase based on recent 3rd party claim which is understandable but they have based their figure on a market value of R 189 000 for a 2018 model , a brand new vehicle 2020 sells for R184 900. I checked with the agents my book value is R 139 500. I spoke to Tina who promised to get back to me but never did until I phoned back late afternoon , she agreed that the policy would be R 462.00 per month , I asked her to confirm this in writing and she said she had already sent it. Todate I have not received any e-mail from her.

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Replies (1)
dotsure.co.za
dotsure.co.za's reply03 Feb 2020, 07:36
Official
Hi Richard,

Thank you so much for getting in touch with us and bringing this to our attention. We are so sorry to hear about your experience and apologise for any inconvenience caused. We have referred this to the relevant department and will be in touch with you to investigate this matter further. 

Thanks, dotsure.co.za