DOTSUTE CLAIMS DISREGARD
This is one insurance that will communicate well when they market and receive premiums. Paid them for years without hustle now that i claim they just dont help. Over a month and still counting more i submitted my claim they are just quiet. Even when you call you wont get help. Disappointing how we think insurance will elevate your frustrations in the event of incidents but its not so with dotsure.
Helpful (0)
Replies (3)0
Replies (3)
dotsure.co.za's replyOfficial
06 Oct 2025, 08:26Hi Noma, Thank you so much for getting in touch with us and bringing this to our attention. We are so sorry to hear about your experience and apologise for any inconvenience caused. We have referred this to the relevant department and one of our representatives will be in contact with you to investigate this matter further. Thanks, dotsure.co.za
dotsure.co.za's reply06 Oct 2025, 08:26
Official
Hi Noma, Thank you so much for getting in touch with us and bringing this to our attention. We are so sorry to hear about your experience and apologise for any inconvenience caused. We have referred this to the relevant department and one of our representatives will be in contact with you to investigate this matter further. Thanks, dotsure.co.za
's updateReviewer Update
07 Oct 2025, 15:47Dotsure contacted me,im just waiting for my claim to be concluded.
's update07 Oct 2025, 15:47
Reviewer Update
Dotsure contacted me,im just waiting for my claim to be concluded.
's updateReviewer Update
05 Nov 2025, 23:34My claim was processed and paid with 7 days after communication. I really think the administrators of claims can do better.
My advise is, do not insure any item you have no proof of ownership or purchase, they want every single proof. Its not emphasized on marketing. But overall i was served. Thanks to their complaints department for swift response.
My advise is, do not insure any item you have no proof of ownership or purchase, they want every single proof. Its not emphasized on marketing. But overall i was served. Thanks to their complaints department for swift response.
's update05 Nov 2025, 23:34
Reviewer Update
My claim was processed and paid with 7 days after communication. I really think the administrators of claims can do better.
My advise is, do not insure any item you have no proof of ownership or purchase, they want every single proof. Its not emphasized on marketing. But overall i was served. Thanks to their complaints department for swift response.
My advise is, do not insure any item you have no proof of ownership or purchase, they want every single proof. Its not emphasized on marketing. But overall i was served. Thanks to their complaints department for swift response.